sgcasino Privacy Policy

1. Overview

sgcasino is the Philippines' premier online gaming platform, serving Filipino players across Manila, Quezon City, Cebu, Davao, Makati, and nationwide. As part of delivering our services — including live casino, slots, sports betting, sabong, and bingo — we necessarily collect and process certain personal information about our players.

This Policy applies to all personal data collected through the sgcasino website, mobile platform, customer support channels, and any other touchpoints through which you interact with sgcasino. By registering an account or using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

We do not sell your personal data to third parties. We do not use your data for purposes beyond those described in this Policy without your explicit consent. Your trust is the foundation of everything we do at sgcasino.

2. Data We Collect

sgcasino collects the following categories of personal information from players:

Category	Examples	Purpose
Identity Data	Full name, date of birth, government-issued ID number	Account registration, age verification, KYC compliance
Contact Data	Email address, mobile number, home address	Account communication, support, notifications
Financial Data	GCash number, bank account details, transaction history	Processing deposits and withdrawals, AML compliance
Technical Data	IP address, device type, browser, operating system	Platform security, fraud prevention, analytics
Usage Data	Games played, session duration, betting history, login times	Service improvement, responsible gaming monitoring
Communications Data	Support chat logs, email correspondence	Customer service, dispute resolution, quality assurance
Verification Documents	Copies of government ID, proof of address, selfie photos	Identity verification, regulatory compliance

3. How We Collect Your Data

sgcasino collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access and use the sgcasino platform, including through cookies, log files, and similar tracking technologies.
• Third-party sources: Information received from payment processors (such as GCash, PayMaya, BPI, BDO, Metrobank, and InstaPay), identity verification service providers, and fraud prevention partners, where necessary to deliver our services and comply with legal obligations.
• Publicly available sources: In limited circumstances, we may supplement your profile with information from publicly available sources for fraud prevention or regulatory compliance purposes.

4. How We Use Your Data

sgcasino uses your personal data for the following purposes:

• To create, manage, and maintain your player account on the sgcasino platform.
• To verify your identity and age (21+ requirement) in compliance with Philippine gaming regulations.
• To process deposits, withdrawals, and other financial transactions via GCash, PayMaya, and other supported payment methods.
• To provide customer support and resolve disputes or complaints.
• To detect, investigate, and prevent fraud, money laundering, and other illegal activities.
• To comply with applicable laws, regulations, and regulatory requirements, including anti-money laundering (AML) and know-your-customer (KYC) obligations.
• To send you transactional communications, account notifications, and security alerts.
• To send you promotional communications about sgcasino offers and bonuses, where you have consented to receive such communications.
• To monitor and enforce responsible gaming limits and self-exclusion requests.
• To improve the sgcasino platform, personalize your experience, and conduct analytics.
• To enforce our Terms and Conditions and other platform policies.

5. Legal Basis for Processing

sgcasino processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:

• Contractual necessity: Processing required to perform our contract with you, including account management, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML, KYC, and gaming regulatory requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where our legitimate interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing and Disclosure

sgcasino does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly as necessary:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, InstaPay, and other payment service providers, to process your financial transactions.
• Identity verification providers: Third-party KYC and identity verification services used to confirm your identity and age.
• Fraud prevention and security partners: Service providers that help us detect and prevent fraudulent activity on the platform.
• Game providers and technology partners: Licensed game developers and platform technology providers who supply games and infrastructure for the sgcasino platform, under strict data processing agreements.
• Regulatory authorities: Philippine gaming regulators and law enforcement agencies, where we are legally required to disclose information.
• Professional advisors: Legal counsel, auditors, and other professional advisors, under obligations of confidentiality.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, subject to equivalent privacy protections.

All third parties with whom we share personal data are required to process it in accordance with applicable data protection laws and our data processing agreements. We do not permit third parties to use your data for their own purposes beyond the specific services they provide to sgcasino.

7. Data Retention

sgcasino retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements. Specific retention periods include:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AML and gaming regulatory requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• Identity verification documents: Retained for the duration of your account and for five (5) years after closure.
• Support communications: Retained for three (3) years from the date of the interaction.
• Marketing consent records: Retained until you withdraw consent, plus a reasonable period thereafter for compliance purposes.

When personal data is no longer required, sgcasino will securely delete or anonymize it in accordance with our data disposal procedures.

8. Data Security

sgcasino implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and the sgcasino platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security audits, penetration testing, and vulnerability assessments.
• Multi-factor authentication options for player accounts.
• 24/7 monitoring for suspicious activity and potential security incidents.

While we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. In the event of a data breach that poses a risk to your rights, sgcasino will notify affected players and the National Privacy Commission (NPC) in accordance with applicable breach notification requirements.

9. Your Data Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by sgcasino:

• Right to be informed: The right to know what personal data we collect and how it is used — which this Policy fulfills.
• Right of access: The right to request a copy of the personal data we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to object: The right to object to processing of your personal data for direct marketing or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used format.
• Right to withdraw consent: Where processing is based on consent, the right to withdraw that consent at any time.
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.

10. Cookies and Tracking Technologies

sgcasino uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze platform usage.

We use the following types of cookies:

• Essential cookies: Necessary for the platform to function correctly, including session management and security. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and login status to improve your experience.
• Analytics cookies: Help us understand how players use the platform so we can improve our services. Data collected is aggregated and anonymized where possible.
• Marketing cookies: Used to deliver relevant promotions and measure the effectiveness of our campaigns, only where you have consented.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the sgcasino platform. Your consent to non-essential cookies can be withdrawn at any time.

11. Minors and Age Restriction

The sgcasino platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately close the associated account and delete all related personal data.

If you are a parent or guardian and believe that a minor has registered on the sgcasino platform, please contact us immediately at [email protected] so we can take prompt action.

12. Changes to This Policy

sgcasino reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify registered players via email or a prominent notice on the platform, and update the "Last Updated" date at the top of this page.

Your continued use of the sgcasino platform following the publication of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 via the in-app chat feature
• Response Time: Within 30 days for formal data rights requests; typically under 2 minutes via live chat for general queries

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.